Shop with Confidence — 30-Day Free Returns

Last Updated: September 8, 2026

We want you to love your Kitchen Mama purchase. If you're not completely satisfied, products purchased directly from the Kitchen Mama website may be returned within 30 days of delivery for a refund.

Return shipping is on us. For eligible returns, we’ll provide a prepaid return shipping label.

To be eligible for a return:

Your return request must be submitted within 30 days of the delivery date.
Return the product in its original packaging whenever possible. If you no longer have the original packaging, please use a secure box to prevent damage during transit.
All original components and accessories must be included.
Proof of purchase, such as your Kitchen Mama Order ID or order confirmation, is required.
The product must not be damaged due to misuse, mishandling, improper care, accidental damage, or unauthorized alterations.

How to Start a Return

Contact our Customer Support team at support@shopkitchenmama.com and provide:

Your Order ID
Your name and email address associated with the order
Your reason for return
Photos or additional information, if requested

Our Customer Support team will typically respond within 1 business day with return instructions and a prepaid return shipping label.

Please do not send your product back without prior authorization. Return shipping costs incurred without prior authorization will not be reimbursed.

Refunds

Once we receive your returned product and confirm that it meets the eligibility requirements of this policy, we will process the applicable refund to your original payment method within 5–7 business days.

We’ll email you once your refund has been processed.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside of KITCHEN MAMA’s control.

Price Adjustments

If the price of an eligible product purchased at regular price on the Kitchen Mama website drops within 10 days of purchase, we’ll be happy to honor a one-time price adjustment.

To request a price adjustment, contact support@shopkitchenmama.com with your Order ID.

Products purchased with a promotional code or other discount may not be eligible.

Damaged or Defective Products

If your product arrives damaged, stops working, or has a manufacturing defect, please contact us before returning it for a refund. Our Customer Support team will help determine the best solution based on your product’s applicable warranty coverage.

Damage caused by misuse, accidental damage, improper care, or unauthorized modifications is not covered under warranty.

Purchases From Other Retailers

If you purchased your Kitchen Mama product from Amazon, Walmart, Target, Wayfair, Newegg, or another retailer, please contact the retailer directly and follow their return and refund policy.

Our 30-Day Free Return Policy applies only to purchases made directly from the Kitchen Mama website.

Need Help?

For questions about a return, refund, or price adjustment, contact our Customer Support team at:

KITCHEN MAMA Customer Support
Email: support@shopkitchenmama.com
Website: shopkitchenmama.com