KITCHEN MAMA Limited Warranty

Last Updated: September 8, 2026

 

Warranty Coverage and Purchase Eligibility

KITCHEN MAMA products are covered against manufacturing defects in materials and workmanship for one (1) year from the original delivery date.

If we determine that your product has a manufacturing defect covered by this warranty, KITCHEN MAMA will, at its discretion, replace the affected part or product at no cost, subject to the terms of this warranty.

Online Purchases

This warranty applies to eligible products purchased directly from our official website or from KITCHEN MAMA as the seller through the following marketplace stores:

When purchasing through an online marketplace, please check the product listing or your order details to confirm that the seller listed under “Sold by” is KITCHEN MAMA.

NOTE: Products sold by third-party sellers on Amazon, Walmart, Target, Newegg, Wayfair, or other online marketplaces are not covered by this limited warranty unless otherwise required by applicable law. Because these products are outside our direct distribution channels, we may be unable to verify their authenticity, condition, storage, handling, or original source.

Purchases From a Physical Store

If you purchased your product from a brick-and-mortar retail store, please contact our Customer Support team so we can verify whether your purchase is eligible for warranty coverage.

Please provide:

  • a copy or photo of your receipt;

  • the name and location of the store; and

  • your purchase date.

Not sure whether your seller is eligible? Email us at support@shopkitchenmama.com, and we’ll be happy to check.

What Is Not Covered

Our limited warranty covers manufacturing defects in materials and workmanship. It does not cover:

  • products purchased from an unauthorized or ineligible third-party seller, except where otherwise required by applicable law;

  • normal wear and tear;

  • parts that naturally wear out over time through normal use, such as blades and brushes;

  • cosmetic damage that does not affect the product’s functionality;

  • accidental damage, misuse, abuse, neglect, or improper storage;

  • damage caused by inadequate cleaning or maintenance;

  • damage resulting from failure to follow the product instructions;

  • damage caused by incompatible parts, accessories, power sources, or batteries; or

  • damage resulting from unauthorized modifications or repairs.

How to Request Warranty Assistance

Email us at support@shopkitchenmama.com during the applicable warranty period and include:

  1. your order number or other proof of purchase;

  2. your product name or model;

  3. a brief description of the issue; and

  4. photos or a short video of the issue, if available.

We may request additional information reasonably necessary to evaluate your claim.

Please contact us before returning, discarding, disassembling, or attempting to repair the product. Our Customer Support team will review your request and provide instructions for the next steps.

Your Legal Rights

This limited warranty gives you specific contractual rights from KITCHEN MAMA. You may also have additional rights under the consumer protection laws of your country, state, province, or other jurisdiction.

Nothing in this warranty is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable law.

Warranty FAQs

1. How long is my product covered?

Eligible products are covered for one (1) year from the original delivery date.

2. Do I need to register my product?

No. Product registration is not required to receive warranty service. We may ask for proof of purchase when reviewing your warranty request.

3. What can I use as proof of purchase?

Acceptable proof of purchase may include:

  • an online order number;

  • an email order confirmation; or

  • a store receipt.

Your proof of purchase should show the product, purchase date, and seller.

4. Are all marketplace purchases covered?

No. For purchases made through an online marketplace, the product must generally be sold directly by KITCHEN MAMA to qualify for this limited warranty.

Please check the “Sold by” information in the product listing or your order details.

5. How do I make a warranty claim?

Email support@shopkitchenmama.com during the applicable warranty period.

Please include your order number or other proof of purchase, a brief description of the issue, and photos or a short video if available. Our Customer Support team will review your request and guide you through the next steps.

6. What if my product isn’t working as expected?

Before arranging a replacement, our team may guide you through a few troubleshooting steps, such as checking the product setup, confirming how the product is being used, or asking you to share photos or a short video.

These steps can help us identify the issue and determine the appropriate solution.

7. Will I receive a replacement part or a new product?

It depends on the nature of the issue. For an approved warranty claim, KITCHEN MAMA may replace the affected part or the complete product.

If the original model, version, or color is unavailable, we may provide a replacement product with substantially similar functionality. A replacement product may differ in appearance, color, packaging, or other non-material features from the original product.

8. Is my replacement covered?

Yes. A replacement provided under this limited warranty will be covered for the remainder of the original warranty period or for 90 days from the replacement’s delivery date, whichever is longer, subject to applicable law.

9. Who pays for shipping?

For an approved warranty claim submitted within the applicable warranty period, KITCHEN MAMA will cover standard shipping costs for authorized warranty returns and replacements within the original country of purchase.

Expedited shipping, international forwarding, customs duties or fees, and shipping costs incurred without prior authorization from KITCHEN MAMA are not covered unless otherwise required by applicable law.

Please contact Customer Support before shipping or returning your product.

Still Need Help?

We’re always happy to help.

KITCHEN MAMA Customer Support
Email: support@shopkitchenmama.com
Website: shopkitchenmama.com