Here at Kitchen Mama, we want you to be 100% satisfied with your orders.
We accept product returns within 30 days from your order date in exchange of another store product.
Should your product prove defective within the specified warranty period due to manufacturer flaws, we want to make the returns easy and hassle-free for you. We stand behind the products we sell and want to make sure that our customers are satisfied with their purchases.
For product warranty, please visit our Warranty page
If the product has a manufacturer defect, we will cover the return shipping and send a replacement right away. However, returns for other reasons, such as mishandling, will not be honored.
To be eligible for a return, your item must be in good condition and repacked in the original package, with no alterations. If the damage is caused by the customer in any way, the item will not be replaced.
Follow through our return process for your return requests to be honored.
Steps to Return your Item
1. Please prepare your Order ID and contact our customer service team via email@example.com.We will review the request.
2. Our expert team thoroughly inspects each item and will promptly notify you via email if your replacement request has been approved within the next 24-48 hours.
A Return Code will be issued along with the appropriate return address information via email. Item with signs of wear will not be accepted.
Please do not simply ship the item back to us without prior authorization.
3. Once you obtain the Return Code, pack the product securely and send it to the address listed on the email.
4. We will process your request accordingly and ship the exchange products as soon as we receive the product(s) from you. We will also send you the Tracking Number so you can monitor the shipment, please patiently wait for your product to arrive.
Any item returned to KITCHEN MAMA must be in its original packaging and include all components and accessories (color box, manuals, etc.). The product must also be able to be completely repackaged with the original packaging it was shipped with.
In order to process your exchange, please send the merchandise along with a copy of the invoice or order confirmation.