Warranty Policy

Last Updated Date: January 1st, 2022

 

We have implemented an effective process that allows us to offer helpful solutions to problems our customers may encounter. We work to assess the issue and make things right while minimizing any inconvenience caused to our customers. 

What does this warranty cover?

KITCHEN MAMA LLC ("KITCHEN MAMA") warrants that the products shall be free from manufacturing defects in material or workmanship under normal use and conditions during the Warranty Period.

This Limited Warranty applies to all KITCHEN MAMA products sold by shopkitchenmama.com or Shop Kitchen Mama and Kitchen Mama Store via Amazon.com, Amazon.co.uk, Amazon.ca, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, and Walmart.

How long does the coverage last?

The Warranty Period shall commence on the date of purchase of the product by the Customer and end one 1 year (365 days) after that date.

During the Warranty Period, KITCHEN MAMA will offer a free replacement at no cost to the consumer if any of the product or part of the product proves to be defective because of improper material or workmanship, under normal use and maintenance. This warranty does not apply to damage resulting from misuse, abuse or improper care, failure to follow proper operating instructions, or from any alteration or repair of the product made by anyone other than KITCHEN MAMA. 

Who is Covered?

This limited warranty is extended to the original end-user purchaser or the recipient of the product as a gift.

What does this limited warranty not cover?

  1. Normal wear and tear, including parts that might wear out over time (e.g., blade, brush)
  2. If the product has been modified from its original condition.
  3. If the product has not been used in accordance with the directions and instructions in the user manual.
  4. Damages or defects caused by accident, abuse, misuse, or improper or inadequate maintenance.
  5. Damages or defects caused by service or repair of the product performed by an unauthorized service provider or by anyone other than KITCHEN MAMA.
  6. Damages or defects that occur during commercial use, rental use, or any use for which the product is not intended.

Be Aware of Unauthorized Dealers or Sellers

KITCHEN MAMA’s warranty is valid only on products purchased from authorized dealers that are subject to and compliant with KITCHEN MAMA’s quality control. This warranty does not extend to products purchased from unauthorized dealers or sellers.

If you think you may have purchased your product from an unauthorized seller, please contact our Customer Support via support@shopkitchenmama.com